FAQs
Who is Micro Solve?Established in 1983, Micro Solve is a group of professional consultants specializing in Retail Point of Sale and Inventory Management solutions for small to mid-size businesses throughout the fifty states and Canada. Our expertise is focused on the Quilt, Fabric, Sewing, Yarn & Needle Art industries, as well as other specialty retailers such as museum gift stores, boutiques, home decor, furniture, art, music, and more! We work closely with each customer to learn about their business and provide a complete, tailored solution to fit their individual needs. Through our strong partnerships with leaders in the industry, such as POSitive Technology and Touch Dynamic, we can offer cutting edge technology solutions that ensure our customer's sucess. Our role is to provide the best solution, resources, and service to meet our customer's business goals and objectives. We start with an implementation plan that includes personalized training. How does Micro Solve help?Our training is provided via phone, email & internet remote access. Our goal is to coach you through the implementation process and offer personalized training to help you become fully operational on the system. We also offer ongoing training for customers who wish additional assistance down the road as their business grows. You can purchase small blocks of time, pre-paid, for phone, email, and remote access training on an as needed basis. Who can benefit from our assistance?
We help you each step of the way, beginning with the data entry/conversion process for your inventory items, customers, and vendors ~ all the way through how to create PO’s, receive merchandise, print barcode labels, ring sales and more. For new shops it typically takes about 4 – 6 weeks to get up and running, ready to go before you open your doors! For existing shops it may take a lot longer (several weeks to a few months), depending upon the size of your store and the amount of inventory you have on hand. Typically most shops have a multi-user POS system for maximum efficiency. For example, in the 2 user scenario, you would have one POS workstation PC with a receipt printer, cash drawer, and barcode scanner in the main part of the store, and another PC (or laptop) networked in a back area with a barcode printer attached. This offers flexibility where you can work on the computer in the back area running reports, entering web orders, creating PO's, printing barcode labels, etc., while at the same time someone can be ringing sales and entering customer information in the front of the store.
What is the advantage of working with Micro Solve?Our customers come first! We will be your key resource for information about a retail POS system as you evaluate the software in relation to your needs, as well as for managing the implementation and providing complete training on the system once you purchase. 2012 will be our 28th year business! You can count on us to provide the best customer service and to guide you every step of the way. Our goal is to help you and your staff become comfortable, confident and efficient using your POS system!
What is the process to get started?
If you would like more information, CLICK-HERE, or call Micro Solve today: In Oregon (503) 885-7464
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